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Terms & Conditions

Terms of Use

    1. General terms

    1.1. The online store Showroom Styling (hereinafter referred to as the Online store) is owned by Excellent Grupp AS.

    1.2. The conditions of sale apply to purchases of goods made by the customer (hereinafter referred to as the Customer) from the Online store www.showroomstyling.com owned by Excellent Grupp AS (hereinafter referred to as the Seller) and are agreed upon by both parties.

    1.3. Information of the Seller: Excellent Grupp AS, Kastani 183c, Tartu, 50410. Reg.No 10135095.

    1. Prices

    2.1. The currency used for transactions in the Online store is the euro (€).

    2.2. The prices of the products sold in the Online store are indicated below the products and do not include shipping.

    2.3. Shipping fees depend on the location of the Customer and the preferred shipping method. The shipping fee is displayed when the Customer places the order, unless free shipping applies (refer to point 5.2.).

    2.4. Prices presented in the Online Store include VAT, unless points 2.5. or 2.6. apply.

    2.5. VAT is not charged for orders shipped outside of the European Union.

    2.6. Orders made by other companies are treated by Intra-Community 0% VAT supply, Art 138, Directive 2006/112.

    1. Placing an order

    3.1. To order a product add the desired products to your shopping cart by clicking the ‘’ADD TO CART’’ button.

    3.2. Fill in all the required fields and choose a suitable shipping method to complete the order. The total cost of the order will then be displayed on the screen. The order can be paid for via an online bank transfer or by choosing another payment method shown on the website.

    3.3. To place the order the Customer must click on the ‘’SHOPPING CART’’ button after which the Customer is forwarded to the order placement page. After entering all the required data, the Customer will be able to pay for the order via bank link or another preferred payment method shown on the website and confirm the order by clicking the ‘’Return to Merchant’’ button.

    3.4. Once the order has been paid for by the Customer, the Online store will send out an order confirmation to the e-mail address supplied by the Customer.

    3.5. The Customer is obligated to provide all necessary information when the order is placed and make sure that the information provided is correct.

    3.6. The Online store takes no responsibility for not being able to place the order due to incorrect information provided by the Customer during the placement of the order.

    3.7. This contract comes into force when the payment made by the Customer is transferred to the bank account of the Online store.

    3.8. If the Online store cannot deliver the ordered goods due to stock shortages or for any other reason, the Customer will be informed as soon as possible and the money paid for the order (including shipping fees) will be refunded promptly, but no later than within 14 days of receiving the notification.

    1. Methods of payment

    4.1. The Customer can pay for their order via online bank link.

    4.2. The Customer can pay for their order with credit card (Visa and Mastercard).

    4.3. The Customer can pay for their order via PayPal.

    4.4. The payment is processed outside the Online store in a secure paying environment of a third-party service provider Maksekeskus AS (http://maksekeskus.ee/en/).

     

    4.5. The Seller does not have access to the Customer’s bank or credit card information.

    1. Shipment

    5.1. The Customer bears the shipping costs and the respective price information is displayed next to the preferred shipping method.

    5.2. The Online store offers free shipping for all orders over 75 EUR with the final destination inside the European Union. For orders with final destination outside the European Union shipping cost is 15 EUR.

    5.3. All shipments within Estonia generally arrive at the destination specified by the Customer within 2-7 business days starting from the date this contract comes into force. All shipments outside of Estonia are guaranteed to arrive within 30 calendar days.

    5.4. If the order does not arrive in good condition and in closed packaging, the Customer is obligated to notify the Online store by sending a corresponding e-mail to info@showroomstyling.com.

    1. Returns and exchanges of the Products

    6.1. After receiving the order the Customer has the right to withdraw from the contract within 14 days.

    6.2. The right of withdrawal does not apply if the purchaser is a legal person.

    6.3. To exercise the 14-day right of withdrawal the goods must be kept in pristine order and retain their commercial properties. The Customer must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way the Customer would be allowed to test the goods in an actual store.

    6.4. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of misuse or wear and tear, the Online store has the right to not accept returns, with the exception that the goods are defective.

    6.5. To return the goods to the Seller, the Customer must submit a declaration of withdrawal (the form for which can be found here: Return Sheet) to the e-mail address info@showroomstyling.com within 14 days of receiving the goods.

    6.6. The Customer shall bear the costs of returning the goods, except in cases where the reason for the return is due to the fact that the refundable product does not comply with the order (e.g. a wrong or defective product).

    6.7. The Customer must return the goods within 14 days starting from the submission of the declaration of withdrawal or submit evidence that the goods were handed over to the carrier within the aforementioned period.

    6.8. Upon receiving the returned goods, the Online store shall refund the order and payments received to the Customer immediately but no later than within 14 days based on the contract.

    6.9. The Online store has the right to refuse refunding the order until the goods being returned are received by the Seller or until the Customer has provided proof of returning the goods to the Seller, whichever occurs first.

    1. Defective goods

    7.1. The Online Store is responsible for the non-compliance of goods sold to the Customer in accordance to the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the Customer. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the Online store’s responsibility to prove otherwise.

    7.2. The Customer has the right to turn to the Online store within two months after the occurrence of a defect by e-mail or phone.

    7.3. The Online store is not liable for any defects arising after delivering the goods to The Customer.

    7.4. If goods purchased from the Online store have defects for which the Online store is responsible, the Online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online store shall refund all payments made by the Customer involved in the contract of sale.

    7.5. The Online store will respond to the Customer’s complaint within 15 days and will do so in written form or in a form that enables written reproduction.

    1. Privacy policy

    Our Privacy Policy can be found at the Privacy Policy page

    1. Settlement of disputes

    9.1. All complaints made by the Customer in regards to the Online store should be e-mailed to info@showroomstyling.com or submitted by phone.

    1. Customer Support

    10.1 The e-mail address for customer support is info@showroomstyling.com (available during working days at 10:00-17:00 (GMT+2).

     

    Changes to these Terms & Conditions

    We reserve the right to make changes to these Terms & Conditions.
    Last modification was made November 05, 2018.

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